FAQs

Find quick answers to common questions about FRAGRANTICA, our fragrances, orders, delivery, and returns.

  • About Our Fragrances:

    • 1. What is FRAGRANTICA?: FRAGRANTICA is a fragrance brand operated by Fragrantica Pvt Ltd, offering distinctive fragrances for different tastes, moods, and occasions.

    • 2. What types of fragrances do you offer?: Our collection features fresh and citrusy, floral and romantic, fruity and refreshing, woody and musky, and warm and spicy scent profiles.

    • 3. How can I choose the right fragrance?: Read product descriptions and notes, consider your preferred scent profile, think about when you plan to wear it, or explore our Tester Box.

    • 4. What is the Tester Box?: Designed to help you explore a selection of fragrances before choosing your preferred scent; check the listing for sample sizes and packaging.

  • Orders & Payments:

    • 5. How do I place an order?: Browse collection, select your preferred fragrance or Tester Box, add to cart, enter delivery details, and complete checkout.

    • 6. Can I change or cancel my order?: Contact us as soon as possible; changes cannot be guaranteed once your order has been processed or dispatched.

    • 7. How do I ask about my order?: Contact us by phone (+92 320 7432990) or email (fragranticaofficial@gmail.com) with your order number.

  • Shipping & Delivery:

    • 8. Where do you deliver?: Delivery is available to locations offered at checkout, where shipping options and charges will be displayed.

    • 9. How long does delivery take?: Delivery times depend on location, order processing, and courier operations as estimated at checkout.

    • 10. What should I do if my order arrives damaged or incorrect?: Contact us as soon as possible with your order number, explanation, and photographs of the item and packaging.

  • Returns & Exchanges:

    • 11. Can I return a fragrance if I change my mind?: Our policy generally accepts return or exchange requests for damaged or incorrect items only, subject to applicable law.

    • 12. How are damaged or incorrect items handled?: After reviewing your request, the resolution may include a replacement, exchange, or refund.

FRAGRANTICA Pvt Ltd — Your Scent. Your Signature.