Privacy policy

Last updated: 14 October 2026

At FRAGRANTICA, we respect your privacy. This policy explains how Fragrantica Pvt Ltd may collect, use, and protect personal information when you visit our website or place an order.

  • 1. Information We May Collect:

    • Contact Information: Name, email address, phone number, and delivery address.

    • Order Information: Products purchased, order history, billing details, and delivery information.

    • Customer Support Information: Messages and details you provide when contacting us.

    • Technical Information: Browser or device information, IP address, and website activity where collected through our store or service providers.

  • 2. How We Use Your Information:

    • Process and fulfil orders, arrange delivery, and facilitate payments.

    • Respond to enquiries, provide customer support, and review reports of damaged or incorrect items.

    • Operate and improve our website, help detect fraud, and protect website security.

    • Send marketing communications where permitted and meet legal, accounting, and recordkeeping obligations.

  • 3. Shopify and Service Providers:

    • Our online store is hosted on Shopify.

    • Shopify and other service providers process information to support website hosting, checkout, payment processing, order fulfilment, customer communications, and analytics.

  • 4. Cookies:

    • Used to support website functionality, remember preferences, understand website activity, and provide other store features.

    • You may manage cookies through your browser and website privacy settings.

  • 5. Sharing & Security:

    • Relevant information may be shared with service providers helping to operate the store, process payments, deliver orders, or maintain security, or when required by law.

    • Information is retained as long as reasonably necessary for business operations, legal obligations, and recordkeeping.

  • 6. Your Privacy Rights & Contact:

    • Depending on applicable law, you may request access, correction, deletion, or restriction of your personal information.

    • Company: Fragrantica Pvt Ltd

    • Phone: +92 320 7432990

    • Email: fragranticaofficial@gmail.com

FRAGRANTICA Pvt Ltd — Your Scent. Your Signature.