Refund policy

Last updated: 14 October 2026

At FRAGRANTICA, we want you to receive the products you ordered in acceptable condition. Our policy explains what to do if an item arrives damaged or incorrect.

• 1. When Can You Request a Return or Exchange?:

  • Damaged Item: Your order arrives with damage.

  • Incorrect Item: You receive a product different from the one you ordered.

• 2. Change of Mind:

  • We do not ordinarily accept returns or exchanges for change of mind or because a fragrance does not match your personal scent preference after purchase.

  • Please review product descriptions, fragrance notes, sizes, and other listing details before ordering.

• 3. How to Report a Damaged or Incorrect Item:

  • Contact Us: Email fragranticaofficial@gmail.com as soon as possible after delivery.

  • Provide Your Order Number, product name, and a brief description of what went wrong.

  • Send Photographs: Attach clear photographs of the product and packaging.

  • Keep the Item: Retain the product and packaging while your request is being reviewed; do not send an item back before contacting us.

• 4. Review and Resolution:

  • We will review details and photographs, and may request additional information.

  • Depending on circumstances and applicable law, resolution may include a replacement, exchange, refund, or another appropriate remedy.

• 5. Refund Processing:

  • If a refund is approved, we will communicate the refund method and processing details.

  • The time taken for funds to appear may depend on your payment provider or financial institution.

• 6. Contact Us:

  • Phone: +92 320 7432990

  • Email: fragranticaofficial@gmail.com

FRAGRANTICA Pvt Ltd — Your Scent. Your Signature.