Shipping policy

Last updated: 14 October 2026

At FRAGRANTICA, we aim to make receiving your order as smooth as possible. Please review the following information before placing your order.

  • 1. Order Processing:

    • Orders are processed after successful placement and receipt of the required details.

    • Processing times may vary depending on product availability, order volume, public holidays, and operational circumstances.

    • If a significant issue affects your order, we will contact you using the details provided at checkout where possible.

  • 2. Delivery Areas:

    • Delivery is available to locations offered by our store and delivery partners.

    • Available delivery options will be shown during checkout.

    • Please double-check your address, phone number, and other delivery details before submitting your order.

  • 3. Delivery Times:

    • Delivery times may vary depending on your delivery location, order processing and dispatch, courier operations, and public holidays, weather, or other unexpected circumstances.

    • Any delivery estimate shown at checkout or communicated by our team should be treated as an estimate unless expressly confirmed otherwise.

  • 4. Shipping Charges:

    • Applicable shipping charges will be displayed at checkout before you complete your purchase.

    • Any free-delivery offer or shipping promotion will be subject to the conditions stated with that offer.

  • 5. Incorrect Delivery Details:

    • Please make sure your delivery information is accurate.

    • Incorrect or incomplete addresses may cause delays or failed delivery attempts.

    • Additional courier charges may apply in some circumstances.

    • If you notice an error after placing your order, contact us immediately.

    • Address changes cannot be guaranteed after an order has been processed or dispatched.

  • 6. Damaged or Incorrect Items:

    • If your order arrives damaged or contains an incorrect item, contact us as soon as possible after delivery.

    • Provide your order number, explain the issue, and attach clear photographs of the item and packaging.

    • Retain the item and packaging while we review your request.

    • Eligible requests will be handled according to our Refund & Exchange Policy and applicable law.

  • 7. Contact Customer Support:

    • Phone: +92 320 7432990

    • Email: fragranticaofficial@gmail.com

FRAGRANTICA Pvt Ltd — Your Scent. Your Signature.